Terms and conditions
These terms and conditions (the "Terms") govern the rights and obligations between the provider of the Viacurso service and the customer who orders and uses the service.
Effective from: 21 July 2026. The binding wording is the Czech one.
1. Introductory provisions
1.1. The provider is Dominik Žlebek, Company ID (IČO): 14244896, registered address Hlavní 62, 273 42 Stehelčeves, Czech Republic, registered in the Czech Trade Licensing Register, email info@viacurso.com (the "Provider"). The Provider is not a VAT payer.
1.1.1. Viacurso is the trade name under which the Provider offers the Service outside the Czech language; in Czech the same Service is offered under the name Můj dispečink. Viacurso is not a separate legal entity — the contracting party under these Terms is always Dominik Žlebek, Company ID (IČO) 14244896.
1.2. The customer is a natural or legal person (typically a taxi operator, a municipality or one of its organisations) who orders and uses the Provider's service (the "Customer"). The Provider and the Customer are together referred to as the "Parties".
1.3. The service means the cloud dispatch system Viacurso, offered in Czech under the name Můj dispečink and available at www.mujdispecink.cz, provided as software as a service (SaaS), including server operation, updates and data backups (the "Application" or the "Service"). An up-to-date overview of the features is given on the Provider's website; the features are continuously extended and improved.
1.4. The rights and obligations of the Parties are governed by these Terms, the Privacy policy and the Data processing agreement, which form an integral part of the contractual relationship.
1.5. If you have any questions about these Terms or about the Service, contact us at info@viacurso.com.
1.6. Use of the Application is conditional on agreement with these Terms. The Customer expresses this agreement by ordering the Service or by having access to the Application set up.
2. Conclusion of the contract and the user account
2.1. The contract for the provision of the Service is concluded on the basis of the Customer's order and its confirmation by the Provider, or by having access to the Application set up. An order can be placed through the enquiry form, by email or by telephone. The contract is concluded for an indefinite period.
2.2. Access to the Application consists of a username and a password. The password is stored solely in an unreadable (hashed) form. The Customer is obliged to protect the access credentials against misuse; the Provider is not liable for damage arising from misuse of the account by a third party as a result of a breach of this obligation. The Customer is obliged to notify the Provider of any suspected misuse of the account without undue delay.
2.3. Within their own environment the Customer sets up and manages the user accounts of their staff (dispatchers, drivers, observers) and is responsible for assigning the appropriate roles. Actions carried out through the Customer's accounts are deemed to be actions of the Customer.
2.4. The Customer is obliged to provide true, complete and up-to-date identification, billing and contact details and to update them without undue delay when they change. The Provider is not liable for damage or for a message not being delivered as a result of out-of-date details.
2.5. The Provider is entitled to suspend or cancel the Customer's account if untrue details have been provided or if the Service is used contrary to legal regulations, good morals or these Terms.
3. Price, subscription and payments
3.1. The price of the Service is CZK 599 per month (final price; the Provider is not a VAT payer), unless agreed otherwise in an individual offer. The amount of approximately 25 EUR is stated elsewhere for guidance only — the Service is billed and paid exclusively in CZK. This is a final price for the whole operation with no surcharges for the number of drivers or users. The current price is given in the price list.
3.2. The Service is provided in the form of a monthly subscription (the "Subscription"). The Subscription is paid monthly in advance by bank transfer to the Provider's account, on the basis of a proforma invoice (request for payment) which the Provider issues and sends to the Customer by email and makes available in the Application before the end of the current period. The proforma invoice contains a QR code for payment (the QR Platba standard) and complete payment details (account number, amount and reference number). The proforma invoice is not a tax document.
3.3. The Subscription is renewed by payment for the next monthly period; the Customer is therefore not bound to any automatic renewal and ends the Subscription simply by not paying for the next period (without prejudice to Article 6). The Customer's reference number is permanent, so payments can also be made by standing order. Once the payment has been credited, the Provider issues and sends a document confirming receipt of the payment (an invoice); the Provider is not a VAT payer.
3.4. A payment is deemed made when the full amount with the correct reference number is credited to the Provider's account. A payment with a different amount or without the correct reference number cannot be matched automatically; the Provider will settle it individually (matching, refund or additional billing) and will contact the Customer where appropriate.
3.5. If the Subscription for the next period is not paid, the account will switch to read-only mode after a reasonable grace period (data remains accessible to the Customer for download; no changes can be entered). Payment restores the account. The handling of data in the event of long-term non-payment is governed by Article 6. The Customer is responsible for the correctness of the payment details.
3.6. The Provider is entitled to change the amount of the Subscription for subsequent periods. The Provider will notify the Customer of a price change at least 30 calendar days before it takes effect. If the Customer does not agree with the change, they are entitled to cancel the Subscription before the change takes effect.
4. Use of the Application and the Customer's obligations
4.1. Once access has been set up, the Customer is entitled to use the features of the Application in accordance with these Terms. Instructions for use are in the Help section of the Application.
4.2. Use of the Application requires access to the internet and functioning third-party systems used by the Application (see Article 7).
4.3. The Customer is entitled to use the Service for their own operational needs. Without the Provider's prior written consent, the Customer is not entitled to make the Application available to unauthorised third parties, or to sell, license, lease or otherwise provide it.
4.4. The Customer is not entitled to download data automatically (scraping), to interfere with the software of the Application, to circumvent security measures or to use the Application in a way that could disrupt its operation or security or the rights of third parties.
5. Customer data, backups and personal data protection
5.1. The data entered into the Application (transport customers, rides, users, vehicles, etc.) belongs to the Customer. The Customer is responsible for its content and lawfulness and for having the necessary authorisation and legal basis for its processing.
5.2. In relation to the personal data kept by the Customer in the Application, the Customer is the controller and the Provider is the processor; the details are governed by the Data processing agreement. The protection of the data of website visitors and of those interested in the Service is governed by the Privacy policy.
5.3. The Provider backs up the Customer's data regularly (a daily encrypted backup with verified restoration and rotation). The Provider's backups serve primarily to restore operations; the Customer is recommended to also use the option of exporting their own data (monthly reports, for example).
6. Duration and termination
6.1. The Customer may cancel the Subscription at any time. Access to the Service remains available until the end of the period already paid for; payments made are non-refundable for a period that has commenced and the Provider does not refund a proportionate part of the price for an unused period.
6.2. The Provider may terminate the contract with a notice period of 30 days. In the event of a material breach of the Terms, unpaid obligations, a security risk or unlawful activity, the Provider may suspend or terminate the Service sooner where this is proportionate to the circumstances.
6.3. After the Service ends, the Provider will keep the Customer's data for the purpose of export for a reasonable period (usually 30 days) and will then delete the active data; backups are cleared in the normal cycle in accordance with the Data processing agreement. This is without prejudice to data which the Provider is obliged to retain under legal regulations (accounting documents, for example).
7. Availability, third parties and force majeure
7.1. The Provider will make reasonable efforts to keep the Service available and secure. Unless a specific SLA guarantee is expressly agreed, the Service is not provided as a guarantee of uninterrupted, outage-free operation.
7.2. The Provider is entitled to carry out planned and extraordinary maintenance, security work and technical changes and to limit operation for the necessary period. The Provider will inform the Customer of planned outages in advance where possible through the usual channel (email, notice in the Application).
7.3. The Application uses third-party services, in particular: the web hosting provider Roští.cz (server operation, servers in the Czech Republic), the Provider's bank (receipt of Subscription payments by bank transfer), OpenStreetMap map data (map display) and, optionally, the Customer's phone exchange and email account. The Provider is not liable for outages, conduct or services of these third parties, or for outages of the internet connection.
7.4. The Provider is not liable for a failure to fulfil obligations caused by force majeure, i.e. circumstances beyond the Provider's control (power or internet outages, cyber attacks, natural disasters, pandemics, changes in legal regulations or decisions of public authorities).
8. Liability
8.1. The Provider is liable for damage in accordance with applicable legal regulations. For Customers who are entrepreneurs, compensation for damage is limited to foreseeable direct damage and to a maximum amount corresponding to one monthly Subscription for the Service concerned, unless mandatory legal regulations provide for greater liability.
8.2. The Provider is not liable for indirect or consequential damage (in particular loss of profit, loss of data, damage to reputation), for damage caused on the Customer's side (incorrect use, failure to secure access credentials), or for third-party services beyond the Provider's control.
8.3. The limitation of liability does not apply to damage caused intentionally or through gross negligence, to harm to a person's natural rights, or where it would be contrary to mandatory legal regulations or consumer rights.
9. Rights to the Application and its content
9.1. The Application, its name, structure, graphic design, source code and database are protected by intellectual property law; the proprietary rights are exercised by the Provider. Use of the Service does not give rise to any ownership or other rights of the Customer to the Application beyond the right to use the Service for the duration of the Subscription.
9.2. The Provider does not claim any ownership rights to the data that the Customer enters into the Application; that data remains the Customer's.
10. Changes to the terms and final provisions
10.1. The Provider is entitled to change these Terms unilaterally, in particular because of changes to the Service, prices, technologies or legal regulations. The Provider will notify the Customer of material changes at least 30 days before they take effect (by email or in the Application). If the Customer does not agree with a change, they may terminate the Service before it takes effect; by continuing to use the Service the Customer accepts the change. The current wording is always available on this page.
10.2. If any provision of these Terms is invalid or ineffective, this does not render the Terms invalid as a whole.
10.3. The Service is intended in particular for persons acting within their business activity or for public authorities. If, exceptionally, the Customer is a consumer, the mandatory provisions on consumer protection apply; a consumer may turn to the Czech Trade Inspection Authority for out-of-court settlement of a dispute (Štěpánská 567/15, 120 00 Prague 2, www.coi.cz).
10.4. The relationship between the Parties is governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code. Any disputes will be resolved before the competent court of the Czech Republic.