When the internet or the app goes down: a plan B that takes a minute
5. 8. 2026
"And what if it goes down?" is the most common objection to moving from a notebook to an application. It is a fair one — and answering "that will not happen" would be a lie. It will: the office loses its connection, a driver drops into a valley with no signal, or the server has maintenance.
The difference is that you can prepare for it in a minute.
What happens when the dispatcher loses connection
The application notices that the connection is gone and says so — the green "Connected" label at the top goes out. That matters more than it sounds: the worst state is not an outage, it is an outage you do not know about while you spend half an hour typing into the void.
What to do:
- Write bookings on paper. Yes, the notebook comes in useful once more — which is why you should not throw it away even if it stays shut for months.
- Ring the drivers. The phone works when nothing else does.
- Add the rides once you are back. The application can create a ride retrospectively, at the right date and time. The report then adds up as if nothing had happened.
What happens to the driver in the car
Drivers lose signal regularly and that is normal. When the phone picks up again, the application fetches the current state by itself — nothing to re-tap, no signing in again.
If the driver tapped Picked up or Complete while out of signal, they tap again once it returns. If in doubt they ring the dispatcher, who can set the state for them.
💡 Position on the map: while a driver is sharing their location the application keeps the screen awake. Browsers do not send location in the background — and a dark screen is the most common reason a map "freezes". The map also admits by itself how old a position is.
What happens during server maintenance
An update takes tens of seconds and we do them outside peak hours. While it runs, the application will not open; once it finishes, everything carries on from where it was. Nothing is lost — an encrypted backup is taken every day and its readability is verified, and you can download a copy of your own database at any time.
The plan B worth printing
It fits on half a page and belongs next to the phone:
- Check whether the problem is at your end (do other websites load?) or in the application.
- Bookings on paper, drivers by phone.
- Enter the rides retrospectively once you are back.
- If the outage lasts more than an hour, write to the provider.
That is all. You will probably never use that piece of paper — but its existence is the difference between "it went down" and "it went down and nobody knew what to do".
Why this is no reason to stay with the notebook
Notebooks have outages too: they stay at the office when you need them at home; they get wet; you cannot search them; and finding June's rides in one costs you an afternoon. Paper is a good backup for an hour, not a way to run an operation.
You can try the application in the demo without registering — and it is free in real use too, so nothing forces you to decide today.
Running a taxi or senior transport service? Send us a no-obligation enquiry or try the demo.